In line with Supporting People, all services should provide their service with a clear set of values.
In line with Supporting People, all services should provide their service with a clear set of values. The Quality Assessment Framework (QAF) was developed in 2003 as a mechanism good quality support, continuous improvement and service user involvement. Quality assessment was attained by measuring services against four core values:
- Needs Assessment and Support Planning
- Security, Health and Safety
- Fair Access, Diversity and Inclusion
- Protection from Abuse
Within these core values are eleven objectives, which all services should strive for in order to ensure that the Quality of service provided to users is in line with the core value base. The objectives can be categorised into four main groups:
- Empowerment – including informing Service Users, Consultation and involvement of Service Users, Empowerment and promotion of Independence, and community participation.
- Rights and Responsibilities – including Privacy, Confidentiality and the right to Complain
- Service Provision – including description, Choice, responsive to user's wishes/needs and the Living Environment
- Organisation and Management – including Leadership and accountability, effective management systems, continuous improvement within the organisation and Staff recruitment, supervision and Development.